Complaints Policy

Complaints Policy

At ReelPlay AI, we value user feedback and strive to address any concerns or complaints promptly and effectively. This Complaints Policy outlines the procedures for users to report and resolve issues related to our services.

Submitting a Complaint

  • Complaints can be submitted through our Discord available on the Contact Us page.
  • Complaints can also be sent via email to reelplay.service@gmail.com.

Information Required

  • Detailed description of the complaint.
  • Any supporting evidence or documentation.
  • Contact information for follow-up.

Acknowledgment

Upon receipt of a complaint, we will acknowledge the complaint within 24 hours.

Confidentiality

All complaints and related information will be handled with strict confidentiality.

Resolution

All reported complaints will be reviewed and resolved within 7 business days.

Contact Information

For any questions or concerns regarding this policy, please contact us at reelplay.service@gmail.com.